Privacy Policy

Clean Power Alliance ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our clean energy programs and initiatives. By using our services, you agree to the collection and use of information in accordance with this policy.

We take your privacy seriously and have implemented appropriate technical and organizational measures to protect your personal data. This policy is designed to be transparent about our practices, giving you control over your information while explaining why we need it and how we use it to deliver better services to you.

1 Information We Collect

We collect various types of information to provide and improve our services, conduct our operations, and communicate effectively with you about clean energy solutions and opportunities.

Personal Information includes data that can identify you as an individual, such as your name, postal address, email address, telephone number, and other contact details when you voluntarily provide them through forms, registrations, or communications with our team. This information is collected when you request quotes for our services, sign up for newsletters, participate in community programs, or contact us with inquiries.

Energy-Related Data encompasses information about your property, current energy consumption, utility accounts, and energy goals that you share with us to help us design appropriate clean energy solutions. This may include utility bills, property assessments, roof specifications, and information about your household or business energy needs that are necessary for providing accurate recommendations and installation services.

Technical Information is automatically collected when you visit our website, including your IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, and referring website addresses. This data helps us understand how visitors use our site and allows us to identify areas for improvement to enhance user experience.

2 How We Use Your Information

The information we collect serves multiple purposes essential to delivering our clean energy services and maintaining our relationship with you as a valued member of the Clean Power Alliance community.

Service Delivery: We use your personal and energy-related information to provide the services you request, including energy assessments, custom system designs, installation services, and ongoing support. Your data enables us to match you with appropriate clean energy solutions, prepare accurate quotes, schedule installations, and ensure proper system performance after installation is complete.

Communication: Your contact information allows us to respond to your inquiries, send important service-related notifications, provide account information, and keep you updated about our programs, events, and opportunities. With your consent, we may also send promotional materials about new services, special offers, and educational content related to clean energy and sustainability.

Program Administration: Information collected through community programs and partnerships helps us track participation, measure impact, report outcomes to funding sources, and improve our programs to better serve community needs. Aggregated, anonymized data also enables us to demonstrate the collective environmental impact of our community of customers.

3 Information Sharing

We understand that your information is personal and valuable, and we are thoughtful about how we share it. We do not sell your personal information to third parties. The following explains the limited circumstances under which we may share your information.

Service Providers: We work with trusted third-party contractors and vendors who assist us in delivering our services, including installation technicians, financing partners, utility companies, and technology providers. These partners are bound by confidentiality agreements and are only authorized to use your information to perform services on our behalf or to comply with legal requirements.

Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others. This includes responding to valid requests from law enforcement agencies or regulatory authorities.

Business Transfers: In the unlikely event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.

4 Data Security

The security of your personal information is a top priority for Clean Power Alliance. We implement a comprehensive range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

Our security measures include industry-standard encryption protocols for data transmission and storage, secure servers with firewalls and intrusion detection systems, regular security assessments and penetration testing, strict access controls limiting data access to authorized personnel only, and employee training programs on data protection and privacy best practices. We also maintain incident response procedures to ensure rapid, effective action in the event of any suspected data breach.

While we are committed to protecting your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously update our security measures to address evolving threats and vulnerabilities.

5 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. Cookies are small text files stored on your device that help websites remember your preferences and understand how you interact with the site.

Essential Cookies: These cookies are necessary for the website to function properly, enabling core features like page navigation, secure areas access, and service requests. Essential cookies cannot be disabled as they are required for the website to work correctly.

Analytics Cookies: We use analytics tools to collect information about how visitors use our website, including pages visited, time spent, and navigation patterns. This data helps us identify areas for improvement and create a better user experience. Analytics cookies collect information in an anonymous form that does not identify individual users.

You can control cookies through your browser settings, including blocking or deleting cookies. However, please note that blocking essential cookies may impact website functionality. Our website may not work as intended if cookies are disabled.

6 Your Privacy Rights

You have several rights regarding your personal information that we are committed to honoring. These rights reflect our belief in giving you control over your data.

• Access: You have the right to request copies of your personal information that we hold and to understand how we process that information.
• Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information under certain circumstances, subject to legal retention requirements.
• Objection: You have the right to object to our processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.

7 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which it was collected.

Customer account information is retained for the duration of your relationship with us plus a reasonable period afterward to address any outstanding questions or issues. Transaction records are retained for at least seven years to comply with financial and tax record-keeping requirements. Marketing-related information is retained until you withdraw consent or request deletion. Analytics data is retained in anonymized form for research and improvement purposes indefinitely.

8 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you by posting the updated policy on this page with a revised "Last Updated" date.

For significant changes, we will provide more prominent notice, which may include email notification to registered users, a banner on our website, or notification through our social media channels. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information and to understand your rights.